Privacy Policy 

Odoo Thailand Co.,Ltd. recognizes the importance of the protection of your personal data.This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Odoo ERP services, visit our website, or interact with our company. We are committed to protecting your privacy and complying with applicable Thai data protection laws, including the Personal Data Protection Act B.E. 2562 (2019) (PDPA).

Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Information:

    • Name and surname

    • Email address

    • Phone number

    • Mailing address

    • Company name and position

Business Information:

    • Business registration details

    • Tax identification numbers

    • Financial information for billing purposes

    • Transaction history

Technical Information:

    • IP address

    • Browser type and version

    • Device information

    • Login credentials

    • Usage data and analytics

Odoo System Data:

    • Data entered into Odoo modules (CRM, accounting, inventory, etc.)

    • User activity logs

    • System configuration data

    • Custom fields and reports

How We Collect Information

We collect information through:

    • Direct communication with you

    • Odoo system usage and interactions

    • Website visits and online forms

    • Business transactions and contracts

    • Third-party integrations and partners

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

    • Providing Odoo ERP services and support

    • System maintenance and updates

    • Technical support and troubleshooting

    • Training and consultation services

Business Operations

    • Processing payments and billing

    • Managing customer relationships

    • Compliance with legal obligations

    • Internal record keeping

Communication

    • Responding to inquiries and support requests

    • Sending service notifications and updates

    • Marketing communications (with consent)

    • Contract and agreement management

Improvement and Analytics

    • Analyzing system usage and performance

    • Improving our services and features

    • Developing new products and services

    • Quality assurance and testing

Legal Basis for Processing

Under the PDPA, we process your personal data based on the following legal grounds:

    • Consent: When you explicitly agree to our processing

    • Contract: When processing is necessary for contract performance

    • Legal Obligation: When required by Thai law or regulations

    • Legitimate Interests: When necessary for our business operations

    • Vital Interests: When necessary to protect someone's life or health

Information Sharing and Disclosure

We May Share Information With:

    • Third-party Service Providers: For hosting, payment processing, and technical services

    • Business Partners: When necessary for service delivery

    • Legal Authorities: When required by law or court order

We Do Not:

    • Sell your personal information to third parties

    • Share information for marketing purposes without consent

    • Transfer data outside Thailand without appropriate safeguards

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards

    • Encryption of data in transit and at rest

    • Secure server infrastructure

    • Access controls and authentication

    • Regular security updates and patches

Organizational Safeguards

    • Employee training on data protection

    • Access restrictions based on job responsibilities

    • Regular security audits and assessments

    • Incident response procedures

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

    • Active Customer Data: Retained during the service period plus 7 years for legal compliance

    • Marketing Data: Retained until consent is withdrawn

    • System Logs: Retained for 2 years for security and troubleshooting

    • Financial Records: Retained for 5 years as required by Thai law

Your Rights Under Thai PDPA

You have the following rights regarding your personal data:

Access Rights

    • Request access to your personal data

    • Obtain copies of your data

    • Request information about data processing

Correction Rights

    • Request correction of inaccurate data

    • Request completion of incomplete data

    • Update your information

Deletion Rights

    • Request deletion of personal data

    • Request restriction of processing

    • Object to certain types of processing

Data Portability

    • Request transfer of data to another controller

    • Receive data in a structured format

Withdrawal of Consent

    • Withdraw consent at any time

    • Opt-out of marketing communications

How to Exercise Your Rights

To exercise your rights or make inquiries about your personal data:

Contact Information:

    • Email: info@odoo.co.th

    • Phone: +6625592308

    • Address: 1213/390 Soi Ladprao 94, ladprao Rd., Plabpla, Wang Thonglang, Bangkok, 10310

Response Time: We will respond to your request within 30 days as required by Thai law.

 International Data Transfers

If we transfer your personal data outside Thailand, we ensure:

    • Adequate level of protection in the destination country

    • Appropriate safeguards such as standard contractual clauses

    • Your explicit consent when required

    • Compliance with Thai data protection requirements

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

    • Enhance user experience

    • Analyze website traffic and usage

    • Remember your preferences

    • Provide personalized content

You can control cookie settings through your browser preferences.

Updates to This Policy

We may update this Privacy Policy from time to time. We will:

    • Notify you of significant changes

    • Post the updated policy on our website

    • Update the "Last Updated" date

    • Obtain consent for material changes when required

Complaints and Disputes

If you have concerns about our data processing practices:

    1. Contact Us First: Reach out to our Data Protection Officer

    2. Thai PDPA Authority: File a complaint with the Personal Data Protection Committee

    3. Legal Remedies: Seek legal advice if necessary

Contact Information

Data Protection Officer:

    • Name: Odoo Thailand Co.,Ltd.

    • Email: info@odoo.co.th

    • Phone: +6625592308

General Inquiries:

    • Email: info@odoo.co.th

    • Phone: +6625592308

    • Address: 1213/390 Soi Ladprao 94, ladprao Rd., Plabpla, Wang Thonglang, Bangkok, 10310

Governing Law

This Privacy Policy is governed by Thai law, including the Personal Data Protection Act B.E. 2562 (2019) and other applicable regulations.


Acknowledgement: By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Language: This policy is available in both Thai and English. In case of any discrepancy, the Thai version shall prevail.