Privacy Policy
Odoo Thailand Co.,Ltd. recognizes the importance of the protection of your personal data.This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Odoo ERP services, visit our website, or interact with our company. We are committed to protecting your privacy and complying with applicable Thai data protection laws, including the Personal Data Protection Act B.E. 2562 (2019) (PDPA).
Information We Collect
Personal Information
We may collect the following types of personal information:
Contact Information:
• Name and surname
• Email address
• Phone number
• Mailing address
• Company name and position
Business Information:
• Business registration details
• Tax identification numbers
• Financial information for billing purposes
• Transaction history
Technical Information:
• IP address
• Browser type and version
• Device information
• Login credentials
• Usage data and analytics
Odoo System Data:
• Data entered into Odoo modules (CRM, accounting, inventory, etc.)
• User activity logs
• System configuration data
• Custom fields and reports
How We Collect Information
We collect information through:
• Direct communication with you
• Odoo system usage and interactions
• Website visits and online forms
• Business transactions and contracts
• Third-party integrations and partners
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
• Providing Odoo ERP services and support
• System maintenance and updates
• Technical support and troubleshooting
• Training and consultation services
Business Operations
• Processing payments and billing
• Managing customer relationships
• Compliance with legal obligations
• Internal record keeping
Communication
• Responding to inquiries and support requests
• Sending service notifications and updates
• Marketing communications (with consent)
• Contract and agreement management
Improvement and Analytics
• Analyzing system usage and performance
• Improving our services and features
• Developing new products and services
• Quality assurance and testing
Legal Basis for Processing
Under the PDPA, we process your personal data based on the following legal grounds:
• Consent: When you explicitly agree to our processing
• Contract: When processing is necessary for contract performance
• Legal Obligation: When required by Thai law or regulations
• Legitimate Interests: When necessary for our business operations
• Vital Interests: When necessary to protect someone's life or health
Information Sharing and Disclosure
We May Share Information With:
• Third-party Service Providers: For hosting, payment processing, and technical services
• Business Partners: When necessary for service delivery
• Legal Authorities: When required by law or court order
We Do Not:
• Sell your personal information to third parties
• Share information for marketing purposes without consent
• Transfer data outside Thailand without appropriate safeguards
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Safeguards
• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls and authentication
• Regular security updates and patches
Organizational Safeguards
• Employee training on data protection
• Access restrictions based on job responsibilities
• Regular security audits and assessments
• Incident response procedures
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
• Active Customer Data: Retained during the service period plus 7 years for legal compliance
• Marketing Data: Retained until consent is withdrawn
• System Logs: Retained for 2 years for security and troubleshooting
• Financial Records: Retained for 5 years as required by Thai law
Your Rights Under Thai PDPA
You have the following rights regarding your personal data:
Access Rights
• Request access to your personal data
• Obtain copies of your data
• Request information about data processing
Correction Rights
• Request correction of inaccurate data
• Request completion of incomplete data
• Update your information
Deletion Rights
• Request deletion of personal data
• Request restriction of processing
• Object to certain types of processing
Data Portability
• Request transfer of data to another controller
• Receive data in a structured format
Withdrawal of Consent
• Withdraw consent at any time
• Opt-out of marketing communications
How to Exercise Your Rights
To exercise your rights or make inquiries about your personal data:
Contact Information:
• Email: info@odoo.co.th
• Phone: +6625592308
• Address: 1213/390 Soi Ladprao 94, ladprao Rd., Plabpla, Wang Thonglang, Bangkok, 10310
Response Time: We will respond to your request within 30 days as required by Thai law.
International Data Transfers
If we transfer your personal data outside Thailand, we ensure:
• Adequate level of protection in the destination country
• Appropriate safeguards such as standard contractual clauses
• Your explicit consent when required
• Compliance with Thai data protection requirements
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
• Enhance user experience
• Analyze website traffic and usage
• Remember your preferences
• Provide personalized content
You can control cookie settings through your browser preferences.
Updates to This Policy
We may update this Privacy Policy from time to time. We will:
• Notify you of significant changes
• Post the updated policy on our website
• Update the "Last Updated" date
• Obtain consent for material changes when required
Complaints and Disputes
If you have concerns about our data processing practices:
1. Contact Us First: Reach out to our Data Protection Officer
2. Thai PDPA Authority: File a complaint with the Personal Data Protection Committee
3. Legal Remedies: Seek legal advice if necessary
Contact Information
Data Protection Officer:
• Name: Odoo Thailand Co.,Ltd.
• Email: info@odoo.co.th
• Phone: +6625592308
General Inquiries:
• Email: info@odoo.co.th
• Phone: +6625592308
• Address: 1213/390 Soi Ladprao 94, ladprao Rd., Plabpla, Wang Thonglang, Bangkok, 10310
Governing Law
This Privacy Policy is governed by Thai law, including the Personal Data Protection Act B.E. 2562 (2019) and other applicable regulations.
Acknowledgement: By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Language: This policy is available in both Thai and English. In case of any discrepancy, the Thai version shall prevail.